Privacy Policy

Privacy Policy

Introduction The Last Known Wilderness is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller We are the data controller for the personal information we process. If you have any questions about this policy or how we handle your data, you can contact us at:

The Last Known Wilderness
Tsanga, Romanno Bridge, West Linton, EH467BZ
kirsty@thelastknownwilderness.com
07733338586

2. What Data We Collect We may collect and process the following types of personal data:

• Identity Data: Name, date of birth.
• Contact Data: Address, email, and phone number.
• Health Data: Relevant medical history and mental health details necessary for hypnotherapy sessions (special category data under UK GDPR).
• Session Records: Notes from hypnotherapy sessions.
• Payment Information: If applicable, payment details for our services.

3. How We Collect Your Data We collect data directly from you through:

• Online forms and bookings.
• Phone, email, video call or in-person consultations.
• Written client intake forms.

4. Purpose and Legal Basis for Processing We process your personal data based on:

• Legitimate Interest: In order for us to provide hypnotherapy services, we need certain kinds of personal data which you will be asked to provide.

5. How We Use Your Data We use your personal data to:

• Provide hypnotherapy services.
• Maintain accurate session records.
• Communicate with you regarding appointments and progress.
• Process payments and issue invoices.
• Improve our services.
• Comply with legal and professional obligations.

6. Data Sharing We will never sell your data. However, we may share your data with:

• Third-party service providers (e.g., payment processors) where necessary.
• Regulatory bodies, if legally required.
• Other healthcare professionals with your explicit consent.
• To cooperate with law enforcement agencies.
• Anonymised information maybe shared for the purpose of professional supervision.

7. Data Security We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

8. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Medical and session records are typically retained for a minimum of 7 years in line with professional regulations.

9. Your Rights Under the UK GDPR, you have the following rights:

• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate data.
• Erasure: Request deletion of your data where applicable.
• Objection: Object to data processing in certain circumstances.
• Restriction: Request restriction of data processing.
• Data Portability: Request transfer of your data in a structured format.

To exercise any of these rights, contact us at kirsty@thelastknownwilderness.com

10. Complaints If you are unhappy with how we process your data, you can contact us. You also have the right to lodge a complaint with the ICO:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

11. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website.

Last updated: 04/03/2025