Client Agreement

Please read and agree to the terms and conditions of service. If you have any questions please just ask

All consultations, sessions, payments and contact, are subject to these terms and conditions.

Free Initial Consultation

You may be offered a free 20 minute online initial consultation. The duration of the consultation will be limited to 20 minutes and no therapy will be provided during the consultation. Free initial consultations are online only.

Therapy Fees

The standard hypnotherapy session fees are as follows, unless otherwise stated:

Hypnotherapy sessions (in person and online): £55 per session

Fees for therapy programmes will be notified separately as required.

Please pay via the payment link provided to book your session

Cancelling & Re-scheduling of Sessions

Considerable time is spent preparing for each client session. If you need to cancel or re-schedule a session, please provide as much notice as possible.

Sessions cancelled with less than 48 hours’ notice or non-attendance at sessions without prior notice, will be charged for.

Session Duration

Unless otherwise stated, the duration of sessions is approximately 50 to 60 minutes. Your first session may be slightly longer and last approximately 60 to 90 minutes.

Appointment Reminders

I do not send appointment reminders, sorry, therefore I ask you to please be responsible to ensure that any session fees are paid on time and that you attend your sessions at the correct time. When you book a session, you will receive confirmation of your session details via email, phone call or text message.

Refunds

Session fees are for the therapist’s time and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy programme has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Contact Between Sessions

Any contact between sessions will be by telephone, email or text message during office hours only (Monday, Wednesday to Friday, 9.00am to 5.00pm and Saturday 9.00am to 3.00pm). Any messages received outside of these hours will be dealt with during office hours only. Please remember that I am in session and usually unable to answer my phone but I will get back to you during the above hours.

Age Restrictions

You must be at least 16 years old to participate in sessions.

Attending Your Sessions

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however as the ability to do this will depend on bookings subsequent to your session, this cannot be guaranteed.

Supervision

As a Member of The National Council for Hypnotherapy, I receive regular supervision in line with their policy and guidance in order to maintain standards and promote best practice. Supervision sessions may involve discussion of client histories and/or details of sessions. Where this applies, your identity will not be disclosed and your confidentiality will be maintained at all times, except in the circumstances described in the confidentiality section of this agreement.

Confidentiality

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken
2. Where the therapist is compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
   • The possibility of harm to yourself or others exists
   • In cases of fraud or crime
   • When minors (under 18 years old) are involved
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

Hypnotherapy Audio Recordings

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided remain the property of The Last Known Wilderness and is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

Concerns & Complaints

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue. In the unlikely event that your issue is not resolved, you can also access the National Council for Hypnotherapy complaints procedure, details of which are published on their website.

Therapy Outcome

The agreement to work on the issues presented by you, in no way implies or guarantees the resolution of your presenting issue(s). However, I will endeavour to use my best efforts and skills to work towards your therapeutic goals.

Standards of Behaviour

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further therapy sessions.

Other Medical or Psychological Treatment

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence. Please let me know if you have any medical conditions. If you wear contact lenses please note you may have your eyes closed during our session, so I advise you wear glasses on the day.

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by Kirsty Godsal of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Kirsty Godsal.
I understand that results may vary from person to person and the agreement by Kirsty Godsal to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Kirsty Godsal either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by Kirsty Godsal prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Kirsty Godsal prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapeutic process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to my recordings and/or carrying out other therapeutic tasks as appropriate.
I have and will accurately and truthfully answered any questions and provided background information during the initial consultation and/or first therapy session and will continue to do so during any subsequent therapy sessions.

Please complete you details below to say you agree to the above